The key turn offs for restaurant customers include:
- Poor service, including unfriendly or unresponsive staff, long wait times for food and drinks, and a lack of attention to detail in terms of cleanliness and presentation.
- Bad smells and odours when entering the premises
- High prices compared to the quality of the food and service.
- Poor quality food, including dishes that are undercooked, overcooked, or not seasoned properly.
- A lack of atmosphere, such as a noisy or uncomfortable dining room or poor lighting.
- Dirty or unkempt facilities, such as dirty tables or floors, or bathrooms that are not well-maintained.
- Limited menu options for dietary restrictions or allergies.
- Inconsistency in the food and service from visit to visit.
- Rude or inattentive staff.
- A lack of attention to details, such as not refilling drinks or clearing dishes in a timely manner.